A 99.9% Server Uptime
Our shared hosting platform is based on a solid, topflight hardware configuration and a heavily modified variation of Linux. Thus, regardless of what your website is, or how many website visitors you’ve got, or even in case there’s a distributed denial–of–service attack, our hosting servers will remain up and your websites will remain online.
All Linux shared services packages feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
In order to supply a top–quality hosting service, you can rarely trust the default network configuration in a datacenter. We have set up our own custom internal network to ensure a hyper–fast connection speed with the outside world.
And because of this, regardless of which data center facilities you opt for: our US datacenter, our UK datacenter, in our datacenter FI, in our East Europe datacenter or our AU datacenter, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee is valid for all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have given our best to lower all possible risks with our cloud hosting plans and even though we offer top–notch client support, there are cases when the customer is simply not pleased with what we have to offer. Or he wants to migrate to a more powerful web hosting solution, like a virtual private server or a dedicated hosting server.
That is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not fully pleased, you will get a refund.
24/7 Technical Support
We’ve carefully selected each individual member of our 24x7 support department to ensure that we can provide the best possible customer support you can get. Each of our tech support engineers has several years of experience working with hosting accounts behind his back, hence they know very well what they are doing. Moreover, they’re available 24x7x365 – you will be able to call them at any moment and they will get back to you as quickly as possible.
Their average support ticket response time is well under twenty minutes, whereas with many other hosting firms you have to wait for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to within sixty minutes.