The presence of the customer and technical support that a shared hosting company offers will tell you a lot for the services they provide as well. In case you can use just e-mails and tickets, you have most likely come across some reseller and not the website hosting provider. If this is the case, you will probably have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may need to contact the real web hosting company for extra help. If the provider offers you several options for communication with quick response time available anytime, they're most likely the top provider, not just a reseller. So you'll receive well-timed assistance and quality support since they'll have direct access to the servers where your account is. Regardless of the problem - technical or sales, it is always better to get hold of your web hosting company directly through your favourite way of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for our shared hosting plans are twenty-four-seven, thus you can forget all about waiting for a couple of days so as to receive assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an email. In case you currently have an account, you're able to open a support ticket on top of the other three ways of contact. You'll be able to choose the most suitable way to contact us depending on what your location is or what hardware you use. We will assist you for almost any hosting-related question that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the max response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to get quick help, particularly when your website is not running as it should be for some reason. Our semi-dedicated hosting feature 24/7 customer and technical support, consequently if anything happens, you'll be able to use various methods to contact us - telephone line with a couple of local numbers internationally, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and general issues, so in case you don't have an account yet, for example, you'll be able to get additional details regarding our solutions, or we will help you with less complex technical problems. The other two options are for strictly technical problems or everything that is more time-consuming as it is much easier track the conversation between you and our technical support team. The guaranteed maximum answer time for them is only an hour, the actual one - 15-20 min, therefore you will not need to wait for a whole day to get support as you may have to do when using the services of other service providers.

24/7 Customer Support in VPS Hosting

If you've got a Virtual Private Server through our company, you'll be able to contact us 24/7 for any server-related issue or forvarious difficulties or questions about the pre-installed software the server comes with. If you haven't ordered a virtual private server plan yet, you can learn much more about our services by giving us a phone call or by employing our live chat service. For more technical problems, you can send an email or open a trouble ticket via your billing Control Panel and you'll get assistance within less than one hour regardless of the time of the day, even on weekends and holidays. The typical answer time normally does not exceed 30 mins. In case you need assistance with third-party software, you are able to use the Managed Services upgrade that you can add to every single VPS package and our administrators can help you with any set up or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max response time guarantee, you will receive quick support when you purchase a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, which means that any time you open a support ticket from your billing account or you send an email related to any kind of issue with the server or the pre-installed software on it at any time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the better option if the issue involved needs more time to be solved or in case it should be forwarded to our administrators, because it is far more convenient to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to call us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.