Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst you are browsing your files or customizing different account settings. The ticketing system is being monitored 24x7x365 by our client care staff and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to get assistance. In stark contrast to other companies, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and ask for information in relation to any billing or technical problem. Moreover, you can read a number of informational articles, which will help you handle the most commonly encountered issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting, which means that you won’t need another support platform to get in touch with our help desk support team – you can do this on the spot the moment you run into a complication. Submitting a new ticket takes a couple of clicks of the mouse and tracking down an older one is equally easy. Using our intelligent search box, you can swiftly find any ticket that you have already sent. You can send a ticket at any time since our customer service team representatives are at your service 24-7 and reply in no more than 1 hour, even though it rarely takes this much to obtain a reply. With Hepsia, you’ll have everything in one place and you can just forget about signing in and out of two or more platforms to resolve a simple problem.