A live chat is one of the methods of communication offered by some web hosting providers as part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or tech assistance. This method of contact is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell a word as compared to a telephone call with an agent. In addition, if the problem that you have requires some time to be examined and dealt with, you'll be able to do something else in the meantime rather than just waiting, like you would have to do if you call. Also, you can employ a live chat support service totally free provided that you have Internet access even when your website hosting supplier is situated in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Hosting

As we consider the fact that a number of troubles are usually resolved if you talk to a live person, we provide a live chat service for all of our potential and current clients. The chat is online every single day and our customer support agents will help you with a variety of questions and issues. If you aren't our customer yet, you'll be able to learn more about our shared hosting plans and the hosting platform in general in order to make sure that your sites will function properly on our servers. If you already have an account and you've got some questions or you have any troubles with any of our solutions, you will be able to get in touch with us through our live chat and we can provide the required details or assist you to troubleshoot the problem. You'll need to open a trouble ticket for some problems which need longer time or the expertise of a sysadmin, but for a variety of basic problems you'll get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, so whenever you have any kind of questions concerning our semi-dedicated hosting, you are able to talk with our customer care team anytime no matter if you've already obtained your account or not. In general, the chat service is intended for pre-sales, billing and general questions and issues, but we can help you with a lot of tech questions as well. We can help you select the best plan for your sites in case you do not have an account yet, we can respond to all of the billing questions or concerns you have or we can assist you with setting up your new email address on your personal computer or smart phone - all the aforementioned will be done quickly because our live chat service is online all day, each and every day. Every time you want assistance, you are able to chat with an agent and save a lot of time.