If you’ve got a website, a problem may always crop up and it doesn’t necessarily have to be related to the hosting service. For instance, something might go wrong when you bring a script up to date or some critical content can be modified or deleted accidentally. Whatever the nature of the problem may be, you’ll need to contact the support staff and request them to recover a backup or to help you deal with the problem that you’re facing. How fast they’ll do that will predetermine how much time your sites will be unavailable. For particular websites such as community web portals or shopping portals, a repetitive inaccessibility often means losing clients and cash. That’s why, it is exceptionally important for you to use the services of a web hosting company that offers not only a good support service, but also a prompt one.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared services include a sixty-minute reply time guarantee, which means that regardless of what question or obstacle you may have, we will always be there to lend a helping hand. In fact, it rarely takes more than half an hour to get an issue sorted out or an inquiry answered, and this is valid for both technical and pre-sales matters. Our help desk staff representatives are available 24/7, even on weekends and national holidays, which goes to say that you will obtain timely help anytime you need it. We understand exactly how invaluable time can be, so by the time we answer your email or ticket, we’ll have enquired into the issue and, in case we haven’t sorted it out, we’ll give you more info on what you need to do on your end, when the situation requires it. With our support service, you can rest assured that there will be somebody to help you straight away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a support ticket via your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll obtain an answer within maximum one hour. You can get in touch with us at all times in regards to billing, technical or general issues and since we are available to you 24x7x365, you’ll always receive help in a well-timed manner. Based on the specific issue or question, we’ll give you more info, solve the problem if it has been caused by something that is within our reach or inform you how to proceed in case you have to tweak a specific setting for a software application that we don’t have access to. You can just forget about waiting for a whole day for each single response. As a matter of fact, in most cases we reply to emails and tickets within no more than twenty-twenty five minutes.