Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • Each support request you send to us will be responded to within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail calls for further assistance from an administrator, we’ll forward it and leave a comment to inform you that your case is being examined. If you take advantage of our Admin Services package, all of the server administration services included there will be executed at a time that is suitable for you.

  • Top quality support service
  • An Exceptional Support Service

  • We will be at your disposal 24–7 to respond to any inquiries that you may have about our Site Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also require help with server administration procedures, you can make use of our Admin Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services

  • Intuitive help center
  • An Intuitive Help Area

  • Our Site Control Panel is installed by default for each Linux dedicated hosting server. Among its functions is a very convenient integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most of the how–to articles in addition video versions that demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each Site Control Panel section.