Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Response Guarantee

  • Each ticket you send to the client assistance Department will be attended to in less than 60 minutes. All basic issues shall be addressed immediately. Nonetheless, if the assistance question you have posted needs the assistance of a competent administrator, we will send the ticket to him and will inform you about the hold–off.

  • Top quality support service
  • Expert Client Support Service

  • We offer you around the clock tech help via a ultra–fast ticketing platform integrated into your Control Panel. You could e mail us at any time about any of the software applications that come installed in advance on the virtual server, which include the chosen OS, the server admin panel and our in–house produced Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • A thorough and constantly updated articles base is integrated into our in–house built Site Control Panel. It offers quick tips about how to conduct all the key site administration tasks. The Help section offers you comprehensive how–to article tutorials and step by step video lessons. You can reach the Help zone by clicking the Help or Video buttons in the top right side of each Control Panel section.